Frequently Asked Questions
We’re here to help! Below are some of the most frequently asked questions we receive from businesses like yours.
Q: What is hosting?
Hosting refers to the computer server on the internet that “hosts” your website. If you have a website and domain name, but no hosting, your site won’t be visible online. We offer fast UK-based hosting for professional business websites with a 99.7% uptime promise.
Q: What is included in your web design service?
Our web design service includes the creation of a custom-designed website tailored to your business needs and goals. This typically involves:
- Researching and understanding your target audience
- Designing and developing your website using responsive design principles
- Optimizing images and content for search engines (SEO)
Q: What is included in your complete package?
Our Complete Package includes all three essential components of getting a business online:
- Web Design: We’ll create a custom-designed website tailored to your business needs and goals.
- Hosting: We’ll provide fast UK-based hosting with a 99.7% uptime promise, ensuring your website is always accessible to clients.
- Domain Registration: We’ll register a .com or .co.uk domain name for you, giving you full ownership of your online presence.
Q: Do I need to purchase a domain name from you?
No, you can register a domain name with any reputable registrar (e.g., GoDaddy, Names.co.uk). However, if you prefer us to handle this aspect for you, we offer domain registration as part of our Complete Package.
Q: What is the cost of your photography service?
Our professional photographer charges £60 per hour for high-quality images. This can be used for headshots, product/property photography, or lifestyle shots to enhance your business’s online presence.
Q: Can I get a refund if I cancel our services?
All sales are final, but we’re committed to delivering exceptional service. If you’re unhappy with any aspect of our work, please contact us so we can discuss options for improvement.
Q: How long does it take to design and launch my website?
This depends on the complexity of your project. Our standard turnaround time is 2-4 days for a basic website. However, this may vary if you require additional features or revisions.
Q: Do I need to provide any specific content or information for my website?
Yes, it’s essential that you provide all necessary content and information (e.g., text, images) before we begin the design process. This ensures our team can create a high-quality website that meets your business needs.